Small Call Centre

Objective - improve customer interface and reduce IT support costs

 
Background -

• Specialist providing sales campaigns for B2B clients
• c. 50 employees

Assignment - 

• Move away from reporting via attachments in emails
• Eradicate need for customers to maintain an ‘in-box reference library’
• Remove IT person
• Enable staff to create secure extranets
• Single Cloud based management point for staff, multiple work function based views

Results - 

• Improved customer access to information
• No internal IT support required
• Single point portal for customers and internal team
• 3 year contract