Major Investment Bank

Objective - improve service delivery with cost efficiency

 
Background -

• Infrastructure department c.100 staff, budget of £40M p.a.
• Business heads did not understand value
• Finance department charged services through 46 cost centres

Assignment - 

• Investigate function and finances 
• Separate disciplines into 6 different services - definable value
• Demonstrate added value and the key cost drivers
   

Results - 

• Business fully committed to new model with widespread understanding of drivers
• Measurable improvement in service delivery and cost