Major High Street Electrical Retailer

Objective - reduce cost of HR policy compliance across Europe

 
Background -

• 1,400 high street electrical retailer stores across Europe - 35,000 employees
• Intranet inadequate to provide best practice and policy to workforce
• Six HR people to run function

Assignment - 

• Design, deliver and manage Cloud based, Q&A system
• Answer 80% of questions
• Increase speed of response - deliver 24/7
• Reduce cost of labour

Results - 

• Fully automated Cloud based system implemented < 3 months
• Questions received and answered immediately 24/7 
• Cost reduction of staff to two part-time people
• Employees received consistent knowledge delivery
• 5 year contract